In today’s world, negative online reviews can break a business because consumers are judge, jury, and sometimes, executioner. And approximately 75% of businesses don’t respond to any reviews, positive or negative, which is a mistake.
How you respond to unsatisfied customers shows prospects how they’ll also be treated when dealing with your business. Responding to reviews provides an opportunity to increase your conversion rates and revenue and cultivate goodwill with your customers.
You must monitor when a negative review has been published about your business. After all, you can’t fix a problem if you don’t know you have one. And when/if you do receive an alert, you need to have a plan of action in place for responding to any negative reviews.
If you need help with your online reputation management, we can help! We can also assist you with SEO/SEM, Direct Mail, Email Marketing, Website Creation – or any other marketing tools. Just give us a call today at 203-746-5901 or send us an email to sales@BlueOrchidMarketing.com to get started.