Gone are the days when businesses depended on word of mouth to grow their business. But today, the biggest influencer of buying decisions is, of course, […]
Consumer expectations have changed shopping habits and increased the technological abilities of brands. Today’s customers demand customized service and stellar experiences that they’ll remember.
Customer satisfaction is vital to keeping your current customers and getting new ones. You’re at risk of losing dissatisfied customers and damaging your brand. Today we’re sharing […]
Did you know almost 50% of consumers are willing to spend more money with brands that provide personalized experiences? So, today we’re sharing what it takes to implement […]
Facebook advertising is still the worldwide market leader as it has proven to be useful in some areas of business, among them customer service, collaboration, and […]
If you’re like most businesses, the last few years have probably created new challenges for your sales and marketing processes. Now that a new year is […]
Customer service etiquette refers to training your support representatives to provide the level of service your customers deserve. By following these tips, your reps can establish […]
Today, customer service and customer experience (CEx) have become very hot topics, and providing both can help businesses generate loyalty and revenue. Investing time and effort […]
When developing a successful business, everything needs your attention. So why should you prioritize customer service? Because satisfied customers lead to more growth, sustainability, and money, […]
