Customer service etiquette refers to training your support representatives to provide the level of service your customers deserve. By following these tips, your reps can establish a professional tone with your customers that is favorable to them and the company.

Customer Service Protocols

1. Be clear about your products and services. Consumers want transparent information about a brand. While implementing transparency practices, businesses must understand what customers want to hear and know.
2. Provide proactive support assistance. Acting proactively means understanding customers’ issues and offering support before they reach out to your support reps.
3. Seek feedback after the resolution of a problem. Feedback from your customers is a vital ingredient for the success of any business. With the feedback, you can improve the effectiveness of your products and services. The most opportune time to ask customers for feedback is after the successful resolution of a problem.
4. Use the right wording. It’s important to choose the right words when speaking with your customers. Consumers often switch brands because of rude or untrained customer service reps.
5. Personalize your discussion. Personalization adds an extra spark to the boring customer service discussion. Regardless of your business size and sector, be sure to connect with customers at a personal level and deliver a personalized customer experience.
6. Listen to your customers. Always make your customers feel valued, appreciated, and comfortable and listen to what they have to say. A significant number of consumer complaints are just about the fact that no one ever really “listens” to them.
7. Offer gratitude. An important standard of customer service etiquette is to show good manners. Gratitude and kindness are a sure way to further engage consumers for the long term.
8. Make customer service a priority for your team. Make customer support etiquette a core part of your team training. And it should be consistent across all teams and departments.
9. Utilize your interpersonal talents. Listen closely to your customers and offer undivided attention to them. Your customers should feel happy after talking to you.
10. Keep your customers informed. Always keep your customers updated about your new plans, policies, products, etc.
11. Be confident. This not only creates a positive image for your brand but also builds trust and customers will believe in your brand.

Manners Matter

The bottom line is that every business should focus its efforts on giving customers what they are looking for. So, you need to understand what they are going through and match their expectations while keeping the right processes in place. Customer service etiquette training will ensure that your customers receive superior service with every interaction.

We can assist you with Direct Mail Campaign,  Social Media Marketing, Website Design, Reputation Management, SEO/SEM,  Email Marketing, a blogging program – or any other marketing tools – so give us a call today at 203-746-5901 or send us an email to sales@BlueOrchidMarketing.com to get started.